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147.A.130 requires the organisation to establish and document procedures for all aspects of training delivery, examination conduct, quality assurance, and record keeping to ensure consistency and regulatory compliance.
What it means in practice
The organisation must have documented procedures covering every significant aspect of its operations, from course planning and student enrolment through to training delivery, examination conduct, certification, and record retention. These procedures must be practical, understood by all relevant staff, and consistently applied. They form the operational backbone of the training organisation and are typically described in the MTOE.
Procedures should also cover non-routine situations such as examination irregularities, student complaints, instructor absences, and corrective actions resulting from internal or external audits. A quality assurance system must be in place to monitor adherence to procedures and to drive continuous improvement.
Key requirements
Procedures must be documented, approved, and accessible to all relevant personnel. They must cover training delivery, examination conduct, student records, quality assurance, and management of changes. The organisation must have a quality system that includes internal audits, management reviews, and a process for corrective and preventive action.
Common compliance gaps
A recurring finding is that documented procedures exist but are not consistently followed in practice. Staff may develop informal workarounds that differ from the official procedures, creating compliance risk. Another common gap is the absence of an effective internal quality audit programme, or one that exists on paper but does not result in meaningful corrective actions when deficiencies are identified.
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