Find my certificates
Your certificate location depends on when and where the training record was created, so check the right portal first before raising a missing-certificate issue.
Quick answer
Use the steps below to route the issue correctly before escalating it. The page content stays focused on the same support path, but the chrome now matches the knowledge base.
- Check whether the certificate should sit in the current platform or in legacy records.
- Use the most likely location first based on when the training was completed.
- Only escalate after checking the expected record location with the course title and date.
Have the learner name, course title, and approximate completion date ready before contacting support.
Need more help?
Check the most likely certificate location first, then contact support with the course title and approximate completion date if the record is still missing.