I can’t log in
Most login failures are caused by using the wrong portal or reset path, so confirm the correct destination before troubleshooting credentials.
Quick answer
Use the steps below to route the issue correctly before escalating it. The page content stays focused on the same support path, but the chrome now matches the knowledge base.
- Confirm you are on the correct portal before troubleshooting credentials.
- Use the reset flow for that specific platform instead of guessing across both.
- Retry in a clean session before escalating the issue.
Resetting your password on the wrong platform will not restore access to the right one.
Need more help?
If the usual steps do not solve it, use the correct reset route first and then contact support with the account or course details.