Why is my course missing?
A missing course is usually caused by checking the wrong route, enrolment timing, or assignment mismatch before it becomes a true support issue.
Quick answer
Use the steps below to route the issue correctly before escalating it. The page content stays focused on the same support path, but the chrome now matches the knowledge base.
- Confirm you are checking the correct portal first.
- Check whether the course is still in the normal activation or assignment window.
- Escalate only if the course still does not appear after the route and assignment checks.
If you are on a company account, confirm who assigned the seat before assuming the course is missing.
Need more help?
If the course still does not appear after checking the route and assignment, support can help resolve the access issue.