How do corporate learners access training?
Corporate learners normally access training through an organisation-managed setup, so the key checks are seat assignment, invite flow, and learner identity.
Quick answer
Use the steps below to route the issue correctly before escalating it. The page content stays focused on the same support path, but the chrome now matches the knowledge base.
- Confirm the learner email and who is assigning access.
- Check that a seat, invite, or assignment exists for the learner.
- Escalate only if the learner is assigned correctly and still blocked.
Team-access issues are usually assignment problems before they are password problems.
Training a team?
If you are setting up access across a company or department, start with the team-training options below.