How does billing work?
Sofema billing depends on whether the purchase is individual or team-based, so route pre-purchase questions to pricing and post-purchase issues to support.
Quick answer
Use the steps below to route the issue correctly before escalating it. The page content stays focused on the same support path, but the chrome now matches the knowledge base.
- Decide whether your question is pre-purchase or support on an existing order.
- Use pricing for quotes, package comparisons, or team options.
- Use support for invoice, receipt, or billing-issue follow-up.
Billing questions and pricing questions are related, but they are not the same workflow.
Next step
For quotes and package options, view pricing. For billing issues on an existing purchase, contact support.