Find my certificates
Your certificate location depends on when and where the training record was created, so check the right portal first before raising a missing-certificate issue.
Quick answer
Certificate location depends on record history
Before treating this as a missing certificate, decide whether the record is newer and likely to sit on the current platform, or older and more likely to remain in legacy.
- Confirm the approximate completion timing and the course you are trying to prove.
- Check the current platform first for newer learning records and recently completed activity.
- Check legacy if the record is older or if the training completed before the newer environment became the main route.
- Gather the learner name, course title, and approximate completion date before escalating.
- Contact support only if the expected location is empty after checking the correct environment.
Tip
Have the learner name, course title, and approximate completion date ready before escalating. That makes certificate tracing much faster.