How does billing work?
Sofema billing depends on whether the purchase is individual or team-based, so route pre-purchase questions to pricing and post-purchase issues to support.
Quick answer
Separate pricing from billing support
This page is useful because users often mix pre-purchase commercial questions with post-purchase billing problems. They need different next steps.
- Decide whether the question is pre-purchase or post-purchase.
- Check where the receipt or invoice should already exist before assuming it is missing.
- Use pricing routes for quotes, team access, and commercial comparisons.
- Use support for billing errors, missing documentation, or order follow-up after purchase.
- Escalate with order details if the expected billing document still is not available.
Tip
Billing questions and pricing questions are related, but they are not the same workflow. Getting that split right improves both user experience and conversion quality.