I can't log in
Most login failures are caused by using the wrong portal or reset path, so confirm the correct destination before troubleshooting credentials.
Quick answer
Start with route validation, not password panic
Password resets and support escalations are wasted if the user is attempting access on the wrong platform. Confirm the route first, then work the actual login path.
- Confirm which portal you should be using for the record or learning activity you need.
- Use the correct reset path for that platform rather than guessing across both environments.
- Check the reset email, spam folder, and any browser autofill that may be supplying the wrong credentials.
- Retry in a clean browser session after the correct reset flow completes.
- Escalate only if the correct portal still fails after the correct reset path was used.
Tip
Resetting your password on the wrong platform will not restore access to the right one. Portal routing comes first.