Why is my course missing?
A missing course is usually caused by wrong-portal access, enrolment timing, or assignment mismatch before it becomes a true support issue.
Quick answer
Check timing and assignment before you escalate
Most missing-course issues are not data-loss events. They are usually routing, assignment, or timing issues that can be clarified before support intervention.
- Confirm you are checking the correct platform for the training record.
- Confirm the purchase, assignment, or enrolment actually completed.
- Allow for normal activation timing if the purchase or assignment was recent.
- If you are part of a company account, check whether a manager or administrator assigned the training.
- Escalate only if the course still does not appear after those checks.
Tip
If you are part of a company account, ask who assigned the seat before assuming the course is missing. That solves a large share of "missing course" cases.